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  • Been a long time customer of Bicycle Sport, and have known owner, Ben Cooley, for a while. I have a Trek Emonda Road Bike equipped with Shimano's di2 electronic gear shifting. I recently started experiencing a rapid battery drain problem with the shifting mechanism. Jack, who is their mechanic, did a great job of troubleshooting the problem by painstakingly testing each component to narrow down the defective mechanism. This was a long process involving trial an error over a 2 week period. The defective part was replaced by Shimano under warranty. Well, the icing on the cake - when I went to pick up my bike they charged me $0 for all of Jack's labor!!They only invoiced me for a new chain that I had put on. I had to actually force Mike, their sales person, to charge an additional $65 to my Visa to compensate the shop for Jack's work!! I'll be the first one to admit that I'm guilty of buying certain pieces of cycling gear online as it's hard to pass up a 30-40% discount on certain accessories sold by the big UK warehouse chains. However, when an opportunity presents itself; I do to try and support my local brick and mortar local bike store (LBS).....and you should too. You owe it to yourself to work with Ben Cooley and his guys. I know I for one am glad they serve the Charlotte biking community!! Thanks Ben and thank you Jack for all your hard work!!
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