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  • Took my sister here with me once on a Sunday night. They were technically closing, but as we were about to leave they said it was okay to come in. They had two customers left. My sister's pedicure was very short. She only spent about ten minutes in her chair and her nails were ruined a few days later (polish chipping, shine gone), and she didn't feel like her feet got the TLC they needed. As for me, I took an hour and a half because the lady doing my nails wasn't listening to anything I said. I told her multiple times that I did not want a manicure, I wanted a full set, to which she responded "Yes" every single time. Finally after a good ten minutes I tell her that I don't think she's doing the right thing... She said I wanted a manicure. I told the manager what was going on, & without saying anything, she led me to her station where she started my full set. The first lady comes by and says that I still have to pay for the manicure because she did more than half of it. I said I wouldn't pay because she had not listened to me when I told her that isn't what I wanted. I had to argue a while, but the manager finally said I wouldn't pay for it. She was fast at first, but towards the end went really slowly so that by the time I was done and leaving we had been there nearly two hours. In the end they charged us for the full set and pedicure AND the first lady "accidentally" sneaked in a charge for the manicure. I made her return it and charge me correctly. In the end, the manager told me my nails were done and preceded to let us just leave as she began cleaning her stations, without anyone saying a single word to us.
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