I used to order Jimmy John's all the time and every time it was delivered. I love the food. A new location opened up 2.2 miles away from my home and they do not deliver. What kind of place does not deliver 2 miles out!?!?
So I took a short 5 minute ride to get food for my family and when we first walked in, the place was empty and 5 employees were there. In my opinion, you could do with less people or maybe widen your delivery area and have the extra employees drive, instead of doing nothing.
My daughter and myself were greeted by three girls with stone faces who acted like it was the worst thing in the world to have customers. The entire time we were ordering this is how they acted, I could not tell you if they even had teeth. WORST customer service ever.
When they were done they put the food on the counter and walked away. I asked if they could put my food in a bag and they told me the bags were behind the counter and I could bag my own food. If this is the custom, cool, but let people know that and put the bags and napkins where the customers can actually see the items.
The only reason I am giving this place 2 stars is because the food is really good. Whoever owns this place needs to work on employee's customer service skills and widen the delivery bubble. You will make more money if you improve both.