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| - This place was awful from the get go. We waited for over 5 minutes for a host to even come to the front of the restaurant and acknowledge us. Apparently when they did come to the front, they saw us in conversation (standing, by the front desk) and walked away again. They came back five minutes later. My party all hadn't arrived yet so we couldn't be seated. Although idk why not as the place was DEAD.
My party increased two people and I went up to tell them. They said to increase it, it would mean pushing back reservations am hour and a half. Umm what? No one else is trying to eat at your restaurant! And it was 4PM. I stood there for a second and just said, "really?" She looked at her information and then three other people magically appeared and they all started talking about it, along with other tables or something, I couldn't work it out. After about two minutes I asked if we were good, and she said "oh yeah you're fine." Thanks for acknowledging that we were in a conversation?? I understand that my etiquette wasn't the best with a late party and then increasing the size by two, but seriously the customer service was awful because they were so inattentive. You'd think all of them got hired last week!! For the price I'm paying, I expect good service as well as good food! (Which didn't happen either.)
We finally get seated in the weirdest spot, with a bunch of two-person tables shoved together in what seemed to be an area just bigger than a walk way, in front of a bunch of booths. You're telling me I made my reservations yesterday evening, your place is dead, and the best you could do was a bunch of little tables pushed together in a walkway? I think that even if I hadn't changed my party size, it just would have been one table smaller.
I look at the menu and my menu is filthy with food in the corners! What is this, Chili's? Come on! I ordered the shrimp a la diabla, which I thought was a pasta with shrimp and mushrooms and potatoes and good stuff. No, it turns out its a weird dish that has everything that you would put in a pasta, but no pasta. NOT WORTH THE PRICE!! Also the shrimp tasted OLD and musky. Gross. The sauce was good, and tasted good with the potatoes and spinach in it. I know it's my fault for not reading the menu more carefully, but it's sandwiched in between two pasta dishes on the menu. Skip it, and get a steak instead for the price. My partner got the sirloin and said it was overcooked. The mashed potatoes were nothing special, and the chipotle macaroni and cheese also wasn't anything to write home about. Too bad, because this was supposed to be a special meal and it was either gross or bland, with the exception of the sauce on my dish.
I couldn't hear a word the waiter said, even when we were trying to listen, he had no command over the table and the only good thing I have to say was that our drinks were always being refilled.
Everything from start to finish at this place was awful, and now I'm not surprised when I see it empty all the time!! Monti's, listen! re-train your staff, lower your prices, and/or change your menu! Will NOT be returning.
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