Did everything they could to make my 1.5 hour move last 2 hours and 5 minutes so that they could charge me for that extra hour. Unfortunately I did not say anything during the move. My mistake! However, at the very end they wanted a 4 hour minimum even though I was told it was a 2 hour minimum over the phone when I was booking. I was moving from a bedroom in a house with roommates into a condo. The loading took 45 minutes, although 6 months before, with a different company, the loading barely 20 minutes with exactly the same stuff. Then, the 20 minute drive to the new place somehow turned into another 45 minute ordeal. Then when unloading, they brought everything box by box instead of using the dolly and went 5 minutes over the 2 hour minimum. Eventually, I paid the 2 hour minimum + 55 dollars for that extra 5 minutes. On top of everything they were late in the beginning and wanted to charge me by the booking time and not the time they arrived.