Terrible customer service. My wife bought me a $400 package for Christmas. I made a reservation right away for May 2. Something came up at work so I couldn't make it. They had an opening on May 5 so I tried to switch dates. I called 3 weeks in advance and they would not switch the dates. $400 for NOTHING!!!
As a follow up, they contacted me after I made this initial review. They are going to allow me to change dates if I pay a $50 change fee. So, I can either pay the $50 or lose my $400. I am changing the dates. I'll try and follow up after the event.