| rev:text
| - 1st visit: Good Food; service-mediocre.
The first time I came here, it was a Wed afternoon, at around 430pm. I came with two of my girlfriends and we were the only customers on that day. Our food came promptly at first, but then all the servers disappeared and only one girl walked in and out occasionally to see if we had left yet. When we were ready to pay, a manager suddenly appeared and gave us our discount and told us it HAD to be paid in cash (because we paid with a coupon that they had put in flier form around town). We each put in a $20, he came back and then disappeared with our money. We waited for 20mins and then asked for our change. The girl was again the only one on the floor and after another 10mins, she came back, said sorry and gave us our change.
2nd visit: Food was good; service-good.
The second time I came here, it was a Sunday evening, at around 8pm. It was kind of busy that day. I came with 10 other people and we were celebrating my friend's birthday. The food came quickly, servers were attentive and everything seemed to be going smoothly. The food also tasted good. When we saw the table beside us get their dessert order, we wanted what they got. It was a bowl of watermelon pieces and then some jello. So, we ordered that but the waitress said that they ran out of watermelon and there was only one bowl of jello left. So we ordered ice-cream instead. We asked for the bill and was given the deal (4 people = only pay for 3 people deal) so 2 of our friends got to eat for free. It was great to split the cost down that way and overall, we said the main courses made up for not having what we wanted for dessert and price wise, we were satisfied for a weekend dinner.
3rd visit: Food sucked; service? AWFUL.
The third time I came here, it was a Sunday evening, at around 730pm. I came with my family (6 people in total) There were many empty tables, so I'm thinking it wasn't busy. I also assumed that I knew how this restaurant worked. I mean, I had been here 3 times; not too much could have changed during that time, right? WRONG.
Everything we ordered came out in tiny tiny tiny tiny TINY pieces. If we ordered anything that involved a bit of heating, it would take an extra 20mins to come out (we didn't know this; after 15mins of having no food, we would ask if something we ordered was coming out, and that's when they said it would take another 20mins). We didn't get a few things that we ordered, and a few times, the same waitress would bring things that we didn't order at all. What made it even more fun was that none of the waitresses who served us (3 in total) spoke English or Cantonese (which is the dialect that my grandmother speaks)
Dessert, let me tell you, WAS A FARCE. The table beside us had warm, sweet tofu cups (a very nice dessert that is usually served at dim sum restaurants too) so when we noticed that their server spoke a bit of English, we asked the girl if we could get it as well, since it wasn't on the menu. She tells us "Oh, no. That is going to take a VERY very long time to make and we're about to close." First off, it's an AYCE restaurant, don't BS diners into thinking your desserts are made-to-order, I mean, you have jello on there, for goodness sakes -_-ll that's just soooo stupid. Secondly, the website AND the menu both have the time of closing on it. It said that they were open until 10pm on Sundays and holidays blahblahblah. We asked her about the tofu at 830pm.
Whatever. We decided on some ice cream instead and then asked for the bill. The manager (I recognized him because of my first visit) comes out and gives the bill to my dad. He had written in red pen "CASH ONLY" because he had given us a "senior's discount" since he saw my grandmother sitting at our table. The bill also indicated that the manager had already added in 13% gratuity when the menu distinctly put that they would include a 10% gratuity on top. My dad said it's fine, since it's customary nowadays to tip the same amount as tax. The manager hovered over my dad until he put the money into the black case and ran off.
The final amount was $132 and my dad put in $140. It may have been petty, but there was still change to be given back. I mean, the guy already added everything on top of our total on the bill, right? After 20mins of waiting, we were dressed and ready to leave. Our waitress asked us if we were still waiting for the fried rice that never came (yah, that's also depressing) We said, we were waiting for our change. She runs to find the manager, comes back with the black case; our change was inside it. She said the manager went to eat and forgot to give it to us.
Needless to say, we're not coming back. My suggestion? If you want to eat exactly what you ordered, DON'T COME HERE!
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