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  • Love hate relationship with this store. Here are a few things they need to improve: -customer service -customer service -customer service!!!! -waiting times on the phone for help/questions -their delivery sucks mostly because their customer service is not organized and well managed I would buy more often and go there more often if it wasn't so hard to get customer service. Also not to mention the many times my new furniture came with bad parts and it took forever to get it exchanged etc.... I do not buy any furniture item at IKEA anymore. They don't last. Good for other cheap items though. Revised- I added a couple of starts because we had our kitchen done by Ikea. Let me say that this is no easy project and the people on their design center are nice but they all give your different info. My husband ended up spending days and hours designing everything himself as even the ikea rep who came to our home did not know how to use their tools well. Anyways, the hard part was done and we now have a gorgeous kitchen that I LOVE. I would do my kitchen with ikea again, we have learned a lot from this experience. But I still wish their customer service would improve as getting the kitchen done was bit of a pain!!
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