My boyfriend and I used Nowait to check-in. After arriving 2 minutes after we got the text that our table was ready, we waited another 5 minutes in the restaurant before anyone even acknowledged that we were standing there. After we were sat, it was close to 10 minutes and still no one acknowledged us or offered us drinks. I had to go up to the bar and ask for two waters and for someone to take our order. The bartender rolled her eyes at me and then brought waters a few minutes later. After watching them sit other people, they were greeted with the menu overview, specials and asked if they wanted anything else besides water.
So we order the biscuits for a starter and the pancake bacon tacos. After waiting about 20 minutes for the biscuits, I ask the waitress if they are coming out before the actual food. Her response "I hope so".
So they bring us out the biscuits and there's 4 instead of 5. We ask the waitress, she said she will check on it. Then came back over and said the kitchen knew there was only 4 but didn't want to make us wait for the 5th. 15 minutes later we get our food, still no 5th biscuit. So we ask again, and instead of an apology she tells us she will take it off our bill because she doesn't work in the kitchen so she ant make them bring the missing one out sooner?
Overall the food was really good and probably the only reason why the place is still open. They are incredibly understaffed and the staff that was on none of them seemed like they actually wanted to be there or even liked their job.
I am giving two stars Instead of one because I would order food from there again but only if it was takeout.