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  • I normally do not take the time to write reviews for companies but this company deserves one. Wait, let me correct that, Russell Warren deserves one. The overall experience was great! I loved my massage and my massage therapist was nice and helpful. When I came into my appointment I told them I had previously booked one for 10:45AM at another location but called and left a voice mail to cancel it the night prior before I booked the 9:00AM appointment. I confirmed with them if it was cancelled (because if wasn't I would have went to the other location). I assumed I was good to go and one salon would communicate with the other since they said "Yes, your appointment was cancelled." Alright! THEN, after a relaxing message I was on my way and received 4 calls from Russell Warren. I thought maybe I left something at the salon and he was calling to tell me. NOPE! I get a man on the other end asking if I would make my 10:45 appointment. I told him I went to my 9:00 and that I left a message the previous night AND confirmed with the front desk that my other appointment was cancelled. He then started to babble about how he has had such low prices for who cares how long and that he would charge me for a cancellation fee. I told him, "No, someone confirmed it was cancelled." He then said, "I don't know who told you that." WELL, maybe you should have a better communication system set up. Regardless, it is NOT the customer's fault that your 2 locations did not communicate. The call continued for another 30 seconds where I could not get a word in and finally I hung up. I had set up my services to reoccur once a month at minimum and was going to tell my co-workers in the East Valley about it. However, after his stalker calling, degrading tone and unprofessional-ism all I will continue to say is the truth about this day spa, it's HORRIBLE! I feel so sorry for his employees! If he treats customers like this, imagine how he treats staff. I will never return and hope he gets reported to the better business bureau.
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