These ladies are wonderful. Unlike other salons, they take the time to do a great job and don't rush even when they're busy. My fingernails and toenails always look just the way I want them to - beautifully shaped and polished. Equally important is that this salon is always very clean and well stocked with nail color options. I normally schedule an appointment but when I forget, I appreciate that they're honest about the time I may have to wait. It's not always obvious that they're busy since I can't see who was smart enough to schedule an appointment. :-) Their honesty allows me to make a decision about staying or coming back later.