This was the best experience I could have hoped for. We emailed Steph and got a reservation set up in advance (email through their website). We had a tattoo in mind and Trip followed our direction but added his own spin and made it even better than we imagined. He also was really friendly and funny, making it a comfortable experience, even though it was only second tattoo and I usually feel out of place at tattoo parlors. The place was clean and the other staff members were also really great to talk to. Love the work, love the environment. It's a little pricey because you get what you pay for. I'd give more than five stars if I could.