What a great experience I had at this facility. Not going to lie, I was a little nervous going in as this was my first time ever getting my lips done. From the second I walked in I knew I picked the right place. The girl at the front was so friendly and welcoming. I filled out my paperwork and was called back very shortly after I was done. Heather came into the room and explained everything she was going to do. Put plenty of numbing on (she knew i was nervous) let it set in and then started my procedure. Took about 15-20 minutes and I was done. Little discomfort, but nothing I was expecting. She was very professional and super gentle. Would recommend this facility to anyone.