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| - I started going to New Leaf in July 2012 after looking for Isolaz providers online. The site looked reputable and the office was close by. I called and explained I wanted to buy the Isolaz package which was $550. They sold me the package and I came in for my first visit. At that visit, there was some confusion in the office and ultimately they hadn't communicated that I was a new patient which requires a visit with the doctor. So, they got that taken care of and I talked to the doctor very briefly and they had me then do a session of Isolaz. I came in for my second session (after a lot of scheduling back and forth issues) and again had the Isolaz treatment. There was a lot of trouble again getting me in, but I came in for my third session and once I was in the room, they informed me that the Isolaz was broken with no ETA on fixing it. They let me know another laser would be used on me. The doctor wasn't available to explain to me the benefits of this laser or anything about it. I went ahead and had the treatment, but let them know I wanted to meet with the doctor again to understand the treatment plan/any changes to the plan. I am trying to solve and issue, not just come in for random laser treatments. At this point there was a ton of back and forth in terms of scheduling issues, me explaining the situation and them understanding why I felt I needed to see the doctor again, etc. It was so difficult I ended up just letting it be for a couple months. Then, I called back and we got the appointment set up. I explained I wanted to see the doctor so that he could hear the various issues I was having and provide me with the best treatment plan (instead of just sticking me under this or that laser). At that appointment, he just pushed doing the laser and I couldn't clearly get a plan. Microdermabrasion came up but he mentioned I'd have to talk to someone else about that and she wasn't there (she called me the next day but was confused about what I wanted and nothing was integrated). Also, a nurse came in to ask him something and all the sudden he was gone and on to another patient without answering all my questions or issues. I don't think I ever spent more than 3-5 minutes in a room with him. After that appointment I decided just to go elsewhere. I called and explained the situation again and asked for a refund for the remainder of my package. After calling twice, and no one ever calling me back, I just gave up and wrote the money off as a loss. Then, recently I got an office visit bill for them for the second appt with the doctor I wrote about above. Before I had this appointment, they assured me because of all the issues I wouldn't be charged a visit fee. This bill required I get back into the whole situation, so I called. The receptionist had me leave a message for someone else who didn't call me back. I called again, and then was called back. I was told due to the terms and conditions they could not provide a refund but only finish the laser treatments. I let them know I didn't want to come back, but that I wanted to clear up the other bill sent to me. She wasn't able to do anything about that, so I got the billing contact who I will call tomorrow and tell the story to again. Whew! So much time on the phone and complications. I want to say that the receptionist and the lady in charge of cosmetic treatments (Natasha), as well as my laser technician (I think Sharon), were all very, very nice. The doctor was a nice guy too. The office just seems to be really unorganized, no one knows what is going on, and the doctor doesn't really care to spend any time with you. I considered writing a review a couple times over the past year, but held off because I didn't want to make a big deal about it, but at this point I've just put so much wasted time into this, I thought a fair review would be appropriate.
I did find another dermatologist who is amazing, and spent over 30 minutes in my initial meeting with me. Hopefully I can figure out this situation with New Leaf and move on, just not the right fit.
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