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  • We were so excited to have Capriottis move in right next door. However, there is an A team and a B team. Food is always good, but the customer service is hit or miss. We are borderline ready to ban it and pretend its not right around the corner. We have had every issue you can imagine, from forgetting to give us a sandwich (we only ever order 2 shouldn't be a rough task) to wrong order. However, tonight took the cake. We ordered ahead of time on the app and arrived 6 minutes past the pickup time. I sat at the drive through window for 4 minutes while I watched 3 employees just standing around and a 4th cleaning the windows. No one inside and no one else in the drive through. I checked my app thinking I might have messed up and the app (its been gltichy but ok) said I ordered it for tomorrow. I was like oops. Thats why no one coming to the window, no one expecting me. So I drove around and went in sheepishly to see if they could whip up my order and what I believe to be the manager said, "oh no, we have your order right here". I explained I sat at the window for a few minutes and she was like, oh thats weird. The window cleaner I was observing from the drive through window had made her way to the sneeze guard and pretended I was not standing next to her while she continued to clean and almost knock me over. Not sure what the heck is up with the B team, but if we have 1 more experience with them I am pretty sure it will be the last.
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