rev:text
| - This is a long comment, please read until the end if you want to know why it's long!
I went to the restaurant on 4/1, and I waited 20 minutes until someone came and asked for my drink. As i was having a conversation with my friend and playing on our phones. The manager lei long ( Facebook name Karen Long- Chinese)had a sensitive moment thinking that we were recording/photographing her. Based on this she called the owner. A moment later a messenger came, who was the one we knew that currently working there, told us to stop recording her and that the manager felt insecure!!! She also was threatening to call the COP on us.
I went to confront her as I wanted to know why? And what's going because we came to eat as a regular customer. Without looking she replied, "if you continue to talk, I will call the COP".
Another moment later, which was about an hour wait, no food, no waitress had come to take order even though she paid special attention to our table. The rude owner YUNG showed up and approached us saying "if we were recording the manager, we weren't welcome to eat there". I complained as we had waited for awhile and the food wasn't coming. He said, "if we weren't happy with the service we were welcome go to some place else" without an appropriate apology. What an uneducated and ignorant behavior! We were so confused and didn't know what were going on, why everyone was so sensitive acting insane seeing 2 women and a 3 years old baby came to eat.
As the night went by, the manager never stopped by to clarify what she were trying to call a cop on us for. How could a person who is lacking of basic customer service could be a manager? From the owner to the manager are rude and ignorance.
Proceeding out the restaurant, we saw the owner was climbing on the ladder to look at the cameras. What a stupid childish act and there were nothing on the record.
Later to find out that I knew the owner's separated wife and soon to be divorce, but why would that make her insecure? And why would she be afraid of me?
I know that the restaurant is soft opening right now but that wouldn't be an excuse for the TERRIBLE service we had that day!!!
|