I recently injured my back at work and have previously found massage helpful. I called to book my appointment, and asked if the massage would be covered under my insurance, the receptionist was quick to say yes that I would be covered. When I arrived I told the receptionist that I was with sunlife and asked if they did direct billing, she told me it was easy and I could do it online myself. My massage therapist was Neil, he was great. When I left the receptionist said it should only take about 48 hours to get my money back from insurance. I sent my information online to sunlife, and was surprised to see that the claim was denied. I proceeded to call sunlife who informed me Neil didn't have 2200 hours. I called massage heights, the receptionist told me this has never happened before and the manager wasn't in but she would call me back the next day. A few days went by and there was no phone call. After calling back the manager wasn't in again. Finally later that day Aleia called me back to inform me Neil didn't have the 2200 hours, and passed the blame onto the insurance company. I would have NEVER got the massage if I knew it wasn't going to be covered. They were so shady and I would never go back here again.VERY DISAPPOINTED!