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  • Worst service of any VZ store I've ever been to, and I've dealt with several in several states. "My word is pretty much gold" is what I was told by one employee (Sergio) when he said I didn't qualify for an early upgrade (20 days before my 2yr contract expired) and that manager approval wasn't an option. He was wrong, in spite of his pride. Next visit was just as poor from a customer service standpoint. The store a few miles down the road (ValVista) took great care of me, and renewed my confidence in VZ.
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