I have used this location many times and gotten hassle free, efficient service. However, last week my visit wasn't up to its usual standard, so when I received the survey in my email I answered it honestly. I got an email from the store manager, Frank, apologizing for the trouble and telling me what he was already doing to "make it right" (which, in this case, was ordering a new set of wheel locks direct from the auto manufacturer so that I would not have to). Here I thought I'd have to go to the trouble and expense of ordering a replacement set myself, and he already had plans in place to fix it. Customer service is half about getting it right the first time, and half about fixing the things that happen when it ISN'T right the first time. Nice job and thank you to Frank and his staff for fixing it without being asked!