rev:text
| - I will NEVER return to Bachi Burger ever again. And unfortunately, it's because of the service. I asked if the Banh Mi sandwich was a choice between beef, pork, shrimp and our server said yes. I said, I'll take the "shrimp banh mi burger" and then followed by "no pork pate on that". It arrived and it was ground meat and I thought, "okay that's weird. Is that ground shrimp?". I took a few bites and realized it tasted like a mixture that included pork. So I grabbed the server and asked her and she said that it was all mixed together. At the time I ordered my food, shouldn't she have corrected me when I asked for that "shrimp" banh mi sandwich? I tried to get something else but the server said, "well, we'll have to charge you for the new item". Excuse me? I grew up in the restaurant and hospitality industry and that is NEVER the answer. It wasn't the cost but the fact that she didn't seem to care. A few minutes later she came by and said, "oh, we are offering a complimentary dessert to moms for mother's day. Would you care for the dessert?". Um no, I would love some lunch before my dessert please. I am appalled that they allowed me to walk out their restaurant knowing that I was very unhappy and still hungry. Really bad move on their part and perhaps a restaurant manager should have stepped in. They should have just eaten the cost of the new burger to make a customer happy. It would have resulted in repeat business that would have more than made up for that $8 burger.
|