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| - My review is directed towards the restaurant owner. I recommend that you speak with your wait staff and ESPECIALLY your general manager, Tom Brewer, in regards to what excellent customer service should look like. I guarantee you will lose customers if you can't provide the level of service that people expect when they walk through the door. I understand people get stressed when it's busy but that's part of working in a restaurant. I personally felt like my server couldn't care less about my dining experience. He also couldn't tell me what the cheeses were on the cheese board and the kitchen board. When I asked him he simply said "I'm not sure". I had to ask him to go and check, Our food was just just ok. I think by the time we got it we were so turned off by the service that we were already wishing we had picked a different place. So many places now have this type of food on their menu and provide much much better service. I had the scallops which were great quality but unfortunately WAY over seasoned and much too salty. You should let the scallop be the star of the show, not the salt and seasoning. The goat cheese grits that the pork belly appetizer came on were some of the best I've had and I don't even like goat cheese. The bread on our cheese board was meant to be toasted but was just thrown over an open flame so was burnt. The brie cheesecake was a huge disappointment. The best part about it is the crust which is absolutely amazing. However, it's served crust side up which is pretty to look at but hard to eat. We wound up flipping ours over. I should mention this was my second time there, the night before I had come for happy hour. I received the same lackluster service and my chocolate martini was probably the worst I've ever had. It was WAY too strong, no chocolate flavor to speak of except the Hershey's syrup on the inside of the glass. Now typically I'm very happy to get a drink that's on the "stronger" side, but this was too much. After a couple of sips my tongue was numb and honestly it was just really hard to get down. If I wanted pure vodka I would have ordered a vodka on the rocks. It also had three coffee beans floating in it which again, was pretty but not well thought out since in order to drink it I had to either remove the beans or make sure I didn't swallow them. My happy hour experience was my first time there and thought maybe the bad service was a fluke so that's why I came back the second night for dinner. I always like to give places at least two chances. Not to mentioned I had seen the review of your place on Check Please and was so excited to try it.
As for your general manager Tom, he is the main reason why I will not be returning. He did not introduce himself as the general manager, just approached me by tapping me on the shoulder and told me that you guys could no longer hold my reservation and I would not be able to dine there that evening. (my dining partner was running 45 minutes behind which I understand can present a problem, but there are ways of dealing with things that don't involve being rude) I didn't even realize who he was and had to ask "who are you?" He quickly snapped back "I'm the general manager". Here's the deal.. if you're the general manager then dress better than jeans and a sweater. Also, here's a thought.. how about you be professional and put a name tag on. Especially if you plan on walking up to people randomly and ordering them to leave. Imagine my surprise! I practically had to beg him to "let" us eat at the bar and once my date arrived there was a free table anyway so there was no need for him to even approach me in the first place. What he should have done was come up to me 15 or 20 minutes after my reservation and ask me when my party would arrive and then from there offer solutions or options for me. But instead he decided to catch me off guard and basically tell me to leave. He was very rude and treated me like I didn't matter. As if my business was not important to him or your establishment. I honestly have never been approached like that and at first I thought he was joking, trying to give me a hard time. I even said to him "oooh you're joking" and began laughing. He kept his stressed out and serious face and said "no, I'm not.. I'm being very serious". It was literally unbelievable the way he spoke to me and how he handled the situation. The only reason why I stayed is because I was meeting someone for a first date.
I really hope you will take this review into consideration, I think this place has potential but the poor attitude of the staff is holding it back in my opinion. I won't be dining here again and have already begun spreading the word about the less than satisfactory experience I had here.
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