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  • If we are talking about the drive-thru location (and not the sit-down location across the street), then this place is a disgrace to Tim Horton's. Sometimes it is just convenient to purchase your tea at a drive-thru so I don't expect quality service, but i do expect at least acknowledgment. Just came here to quickly purchase a tea. The woman on the speaker had the huskiest voice that it became difficult to understand her. When I kindly asked her to repeat herself, she seemed irritated and asked questions such as "size?" "order?" Come on! I prefer the location by Britannia and Terry Fox. At least they know how to greet their customers and respond appropriately if they are misunderstood or the customer misunderstood them. And if the husky voice could not be remedied by a cough/glass of water, then please understand that it will be especially difficult to understand you through an intercom.
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