I'm a president club holder at the fairmont and I always inquire with their establishment first when travelling. Sometimes I use them and sometimes I find alternatives. The Fairmont Palliser is somewhat consistent with their services etc. but maybe it's just me but there are nowadatys allot of alternatives out there especially in this price point. Last time I was here for New Years and there was a couple fighting all night next door, we complained and complained and they did send their staff up to remedy the situation. Nothing was resolved and when the staff left, fighting continued till the morning hours.
Staff didn't follow up with anything, didn't try to accomodate a room change, didn't even request feedback after we checkout. I myself will most likely stay away from the fairmont palliser from here on in, too many alternativs out there.