Absolutely horrible. The customer service is not up to par. You would think for a hotel of higher standards they would not discriminate against others. I felt extremely discriminated against. The staff even felt it was necessary to tell me "to go back where I came from" absolutely ridiculous. Would never stay here again. Considering the standard of people working for this establishment, it does not belong in Scottsdale. If you're looking for a place to enjoy the nightlife and culinary hot spots this is not the place to stay at. Stay here if IHOP is your thing.