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  • Unacceptable. Go through the drive thru right. And their coms are down. So I place my order at the window and offer to pull around while they make the order did that they can ring up customers behind me. Asst. Manager asks mr to pull around, says it'll be only a few minutes. Over 15 minutes later he comes out. Annoyed already but still polite, I take the food and drinks and head home to enjoy my 1 night off all week. Get home and my bacon cheese chicken sandwich is missing the bacon and the cheese. Are you kidding? So I proceed to call the location, still in a semi-ok mood though again, annoyed because i literally get 1 night off and now have to go all the way back to fix my food... but here I'm thinning if i call ahead, they'll be able to have it ready so i can just swing in. Nope, no one answers the phone and i tried like 12 times on my way back. I walk in and am told it'll take another 10 minutes at least. Jesus f*ing christ. I've now wasted over 40 minutes, to include drive time of what fragile and very limited time i get to spend freely. Side note, they even tell you they don't answer the phone... lovely! I am not typically an angry person and I don't appreciate expressing such negativity. I do appreciate and thank the asst. Manager for fixing the issue and sending me on my way with a couple desserts. I also apologize for my behavior. I would call him and apologize directly but they don't answer the phones.
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