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http://www.openvoc.eu/poi#funnyReviews
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  • Service reigns supreme to me. Then, flavor is a close part B. Today's call in then pick up was anything BUT flawless. I canceled Del Frisco's reservations so I could just pick up Sullivan's on the way home. Didn't feel like driving to South Park. Anywhooz, today I learned Sullivan's is part of Del Frisco's corporate umbrella. Cool. I've had prior visits and didn't collect points but I will today. Ordered the Sure Thing which is their 3 course price fixe. Arrived to no parking. Valet said just take handicap. So I feel uncomfortable and rushed. I don't want to inconvenience any handicap placard or disabled person. I know the struggles. Enter: no hostess. I walk to bar. They redirect me to hostess stand. I wait. She's sweet. Gets ticket and it's double the cost. Someone didn't catch I asked for the "Sure Thing." This took several attempts to fix including a manager saying it doesn't exist. Another Manger says it does and boom... the head Mgr fixes everything then exceeded my expectations with a bonus card for an official apology. I was standing in the restaurant writing this 3 star review when it jumped to 5 because of how everyone took some extra initiative to WOW! the customer. I didn't get the steak I ordered yet valet and mgmt were on par. Why 3? * I called back to inform someone that they didn't check us in for OpenTable. *I was told it was handled. I'm sure it was just some server passing by and answered the phone. *minutes later I get the no show email from Open Table. * There's room for improvement and I'm sure they'll make it. This won't deter me. Just taught me to dine in, always.
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