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  • I've eaten at this "new" Swenson's several times. I live nearby and often pass this location. So far my experiences have been hit or miss, but mostly miss. I have had my entire order disappear, as in "we've lost it". I've waited incredibly long times, then received cold and unappetizing food. There's been a couple times where it's all come together and been great, but too few to make it a pattern. Still I always tip generously. Let me just cut to the chase... It's the kitchen staff and whatever poor excuse for management they put in this establishment that are to blame. I worked many years in successful & profitable restaurants. I can tell from long, long minutes of observing the function of this restaurant (I always park up front to view the kitchen) exactly what is wrong in one word... COORDINATION! That's right, this place has no effective, dedicated coordinator. A true expediter ( manager) coordinating the flow of the kitchen. This is why often times we receive cold burgers and hot fried items. The one other thing that seems to have infected the kitchen staff is APATHY. They look miserable and disinterested. This translates to poor food quality. I call it hate food. If the person making the food hates their job, then the quality of the food inevitably suffers. It is then hate food. When the inverse happens, food quality is high. If Swenson's wants to improve and keep it's loyal customers, it needs to address the kitchen now! I'm going to stop visiting this Swenson's for a while, and then see if they've improved after a few months I'll give an update then. I hope they do.
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