I was in town working on a rental home. The pool was neglected and I did not have the time to try to deal with it. Outer Limits (Bob) was recommended by my property management company. I called him and he answered his phone. We met at the house later that afternoon. I thought his price was fair, so he started working on the pool that day. Sent me pictures of the pool a week later and it was crystal clear. Now he does weekly service for me. I really like that he did everything he said he would in the timeframe we agreed too.