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  • Forget poor service, how about NO SERVICE. It was a Friday night back in January and a friend and I happened to be in the area and found that there was a Mac's Speed Shop location in Steele Creek. We decided to go there based off the reputation of the one located on South Blvd. Little did I know that I was in for the poorest customer experience I've ever had in a restaurant. We get there around 9:30 PM and the hostess quickly seats us. After about 15 minutes of sitting no server has come to our table yet so we grab one of the many servers walking around and ask for a server. She told us that our server was busy in the back cleaning and would be out soon but in the meantime she would take our orders for drinks. We ordered a couple of waters and Long Island Iced Teas. She did bring the waters out quickly. About 20-25 more minutes pass and no drinks, and no server returns to actually take our orders for food. So at this point we've been here for a good 40+ minutes with no server. I look around and notice that many of the girls working there were just standing around doing nothing. Some of them even had the audacity to look towards our table but not have the initiative to provide any service or do their job. Not sure who manages this place but it was very poorly run that night. Some of the other patrons were actually being served too so I'm not certain if there's some familiarity thing going on or whether the staff was just outright lazy. Whatever the case, we decided to just get up and leave rather than create a scene. Whoever was in charge of the staff here certainly needs to either clean house on the poor staff or change his/her own management style. I've never had such an awkward and terrible experience in a restaurant before. It goes without saying that we won't be back and won't recommend this location to anyone else. It's sad because based on the South Blvd location, I can say that Mac's actually does have good food. If you want to try Mac's Speed Shop then head to the South Blvd location. Don't waste your time in this one with the absolutely clueless staff and their total lack of professionalism. Avoid.
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