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| - Looks like the last 3 reviews are within one month of mine. Perhaps they've gotten a good management team now to improve their customer service - in comparison to yelp review history....
Had a day off (09/19/12) and initially wanted to bring my friend's car in for a car wash and vacuum. I've passed by this business a few times and they always look busy. Well I prepped up the SUV by taking out the floor mats and placed them in the back so the vacuum folks would be forced to vacuum what would be underneath the mats. I also removed any loose trash and valuables, chargers, cables, etc.
So I finally drove up to the car wash line (not their Express Service) and one representative came up to my driver side window within seconds. I mentioned to him "This is my first time here. Can you help me figure things out?" He was glad to hear and was willing to help out a first-timer. So I told him that I wanted a vacuum, wash and wax. FYI - I know quite a bit about waxing and buffing, but don't have the supplies with me nor willing to wax an SUV, hence my reason to come.
The rep understood my requests for service and immediately mentioned that the hood of the SUV was badly faded, in which I completely agree. He said his team would be able to get the hood and roof restored to a whole new level. In the back of my mind, I KNEW the service wouldn't restore the hood back to 100%, but I know they would do better than what I could do by hand.
So the rep did try to up-sell me (but in a very courteous way) to include (1) car wash and vacuum, (2) wax and buff out all exterior panels, (3) and vent and crevice detailed cleanup. Each number I listed is a separate service, but the rep said the business provided a package deal for $119.99, but would throw in a deal of $99.99 for the day. I asked him how long it would take, and he mentioned it was a semi slow day, so it would take about an hour total? I knew that was too good to be true because of faded hood on my friend's SUV.
Anyrate, I took the 'Mix N Match' package and handed over the keys. I walked over to the outdoor waiting area (about 15-20 picnic chairs). Indoors had about 5-10 leather seats with 4-5 TV flat panel screens for customers. The convenient store had basically everything stocked and combined of multiple stores from (1) Chevron typical convenient store goodies/snacks/drinks/food, (2) Dunkin Donuts, (3) Windshield Repair, (4) Car Accessories for safety, convenience, electronics, etc....
Inside in the back, also had a window for customers to see cars roll through the car wash machine(s). There's also a little kid's fun activity of shooting colored soap to cars passing through the wash. Nice idea for kids!! ....heck I even shot some fun! (~_^)
So after about 10-15 mins, I saw the car roll up to the drying area and immediately 2-3 workers hopped over to help dry the car. I paid REAL CLOSE attention because I have a huuuuuuge pet peeve for those workers that don't dry the inside door frames and the inside of the windows. But surprisingly, these guys/girls opened up the doors and wiped all along the door frames and then SWITCHED towels to wipe the inside of the windows.... Now THAT'S service and detailed attention!!
I was also happy to know the car wash service is NOT stingy. They supply extra detailing spray to spray on to the surfaces that need extra TLC to clean. They also have high air pressure hanging from the high ceiling to blow/dry areas in need. They wiped down the rims from all the break dust then added tire dressing (shiiiny!)
Next, they moved my car over to the Buffing Area. Once the guy dropped off the car, I noticed they did not touch the car for approx 20-25 mins. I actually think this was a thumbs-up for them because it shows they aren't just going to apply wax and start buffing to extremely hot panels like the hood, fenders, etc... wax works best when applied to COOL panels. So they know what their doing!
There was consistently 2-3 workers working on the car and I had a few chances to walk over to talk to a rep named Al. I think he was one of the managers/leads. We both agreed that the work on the hood would be a tough one, but I kept reiterating that as long as he tries his best and takes his time on it, it would make me happy. EVERYONE should know NOT to rush these guys, unless you want a sh*tty job done.... The female worker did an AMAZING job in buffing out some scratches on the quarter panels. I don't know her name, but major props to her!
After a few times of checking in with Al (they didn't seem annoyed that I walked over to talk to them, I guess because I wasn't rushing them... HINT HINT), I could tell he was working hard on the hood and was careful with what he was doing to restore. As time went on, I was able to snap some pictures. I'll let the pictures do the talking. Check them out in the album area.
Overall, they deserved a GOOD tip.
I highly recommend as long as you give them time.
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