This is a very popular vet clinic for the Seven Hills and Anthem area and maybe that's why some people find it caotic in there. We (including my dog) love Dr. Curtis. He is so kind and really listens to all my concerns. We take my dog there for his routine checkuos, shots, teeth cleaning and had the neutering and microchipping done there also. Last August when my dog got a skin infection, I called and Dr. Curtis was not available. The receptionist said to bring my dog in anyway and they would get him in with one of the other vets. I brought him in and saw Dr. Rosa. She was good also. There are several vets there and someone is always available to see your animal. To me, that is extremely important and deserves a overall five just for that. Also, I never have to wait very long to get into the exam room.