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  • After waiting all weekend for a plumber covered by our home warranty to finally come out, he is here for maybe 10 minutes, states the obvious and is unable to actually diagnose the problem and recommends calling another plumber! First, he suggested putting a cap on the open pipe where the sewage was coming out in the basement. I asked if he could do that and he said he didn't have the piece and told me I could go to Home Depot and find it. I told him I didn't want to, that's why I called a plumber. Second, I asked if we were to cover that opening, won't it come up into the house and he said yes, it'll probably come in the showers first. Then why would we cover it before figuring out the problem was? I asked if he could figure out why it was backing up after no problems for almost a year and he said we would need someone to look in the pipe with a camera which apparently he doesn't do. I realize nothing is ever actually covered by the home warranty, but I expected my $75 fee to go toward the actual repair or at the very least a diagnosis of the problem. Instead, I essentially paid $75 to have someone tell me to call a real plumber. They get 2 stars instead of 1 because I don't think the guy was a bad guy, he was nice enough. Just didn't seem to want to do any work.
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