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  • One of the worst customer service experiences I've dealt with. (Not to talk about how messy and dirty this location always is.) I placed a pricey online order - which was supposed to be delivered BY yesterday. I checked the shipment tracking when I didn't get a pickup notification -- it actually arrived at the store the day before. However when I called to inquire, they don't know where it is. But that's not even why I'm writing this review. It took me multiple calls throughout the day to even get through to someone to field my question. I was constantly transferred around, with no one owning the call -- and often placed on hold and simply forgotten about. At one point when I called back, I was hung up on all together. When I called again and began with "Ma'am, my call was just disconnected -- please don't put me on hold..." I was immediately cut off and put back on hold WITHOUT A WORD. Most of those I did reach were rude, and clearly annoyed I called back after they'd disconnected me or shuffled me to the never ending realm of "hold." Despite me remaining calm and polite -- when I had every right to be annoyed and rude by that point if I'd wanted to. When I did reach someone to look up the order -- she said it showed it was unavailable, so there was nothing she could do. I mentioned that shipment to the store was confirmed, and asked if she could somehow check with the warehouse or make some inquiry to give me a status update/ETA. She said no. How can no one at the store be able to check inventory/shipments? I highly doubt this is impossible. No one was willing to look into my lost order to resolve. I called back again today and my order -- while having been there for two days -- is still not showing available for pickup. This rep said she might have seen some big boxes -- but wouldn't go check. I have dealt with this situation as politely and calmly as I could -- and did not deserve the extremely poor customer service I received in return for a pricey online order. Which no one can find -- not that they're even trying to. I will not be ordering from Walmart to this store again.
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