I came in less than three weeks ago when I finally got tired of my cracked iPhone screen that I've had for years. I was really impressed with the staff member who helped me, the turn around time, and the quality of the screen replacement. Or so I thought.
Yesterday I lightly picked up my phone and watched a hairline pressure crack spread across the screen. I have dropped my phone with it's original Apple screen down stairs without a crack. I thought it was very suspicious that I have owned an iPhone for 8 years and have never experienced a pressure crack like this with the original screen, nor have I heard of anyone who has. I returned to uBreakiFix with the hopes that this could be fixed under the 90 day warranty. The associate at the counter was incredibly rude and was quick to make excuses for the crack. He was sure to provide me with plenty of potential scenarios where I could have caused the crack.
After doing more research I found that this kind of crack is common with uBreakiFix customers and is caused by the low quality material that the company uses. I do take blame for not doing this research ahead of time, but I am disappointed with how little personal responsibility uBreakiFix takes for their faulty products.
If you are thinking of coming here for a screen replacement, don't. Their prices aren't low enough to warrant the risk. Just spend the additional $10- $15 and get your screen replaced with Apple or shell out the extra cash for a tempered glass screen.
Update: after calling the companies customer service line, they contacted the manager of the store who did agree to replace the screen for me. The customer service representative was efficient and very helpful. Overall it was a good experience, though I wish I didn't have to call in the first place. Though my experience with uBreakIFix staff was overall positive, my position still stands: either pay the additional 50 dollars for a tempered glass screen or head over to the Apple store.