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| - I would have given this place 2 1/2 stars out of 5, but it was either 2 or 3, so..I went with two.
I'll go ahead and explain my reason for wanting to give 2 1/2 out of 5: It's because the food is great, but the service sucks.
First time I went, it was with my roommate, and a friend of ours who goes there all the time for big family dinners and big business dinners., and due to his frequency and the subsequent big spending, knows the owner, Jackie.
On our first visit, they greeted my friend by name, and the entire visit was stellar. Food was great, service was fantastic, and I quickly decided that Hon Machi was my favorite new sushi place.
I went back by myself a couple of weeks later, and while the food stayed great, service went completely downhill. They seemed surprised and a little dismayed that I was there alone. The server kept asking me is I was "sure" that no one else was going to join me. Uhmmm..yeah, I'm pretty sure about that. I was the only one in the place and the table they sat me at was filthy. As in, sticky spots of what appeared to be soy sauce, and shriveled piece of edamame at the far side of the table, and a few rice kernels. Seriously. I'm the only one in the place and you sat me at THIS table?????
So, since the hostess hadn't sat me down with a menu (that's right-no menu) and disappeared right after she showed me to the table, I got up and got my own menu, and sat back down at a clean table. They seemed put out by this until I pointed out the soy sauce edamame and rice on my previous one. No apology, and they didn't even clean it off during my entire visit.
I placed my order for 2 rolls, one of which being the Las Vegas roll, which is always fantastic. In fact, the food is always fantastic here, no exceptions. After I was done with my 2 rolls, which came out 1 at a time, and took about 20-25 minutes for the first one, then another 20 for the second, they brought me the bill. I decided to take some home to my roommate so I placed an order for a 3rd roll to go. The server seemed confused by this, and went and got the hostess, to whom I explained that yes, I wanted another roll, but no, I didn't want to eat it here. I'm taking it home for someone else. If I had been ordering a roll that involved raw fish, I could understand their hesitancy, but, I was ordering a fully cooked, non-tempura'd roll, so the reason for their puzzlement over this to-go order still eludes me to this day.
I went back a month or two later with another friend, and it was his first time there and we sat by the lake on their outside patio. As per usual, the food was great, but dinner took over 2 1/2 hours because the service was so slow. He ordered some yellowtail sashimi, but they delivered tuna sashimi instead, and w/o thinking, he started eating it. He had never had it before and loved it, so when he was halfway done with it, the waitress came out and said "this should have gone to someone else's table" and started to take the plate away. My friend said "That's fine, it actually tastes great, so you can just put it on the bill and I'll finish it." The waitress actually seemed upset by this! It was already halfway eaten to begin with, and my friend even offered to pay for it(this has happened to me before in restaurants and they've never asked us to pay for something that was delivered accidentally) so..was she planning on delivering it to the table that ordered it or something???? I mean, it was her fault that we ended up with it to begin with. So, she sighed really loudly so that we knew just exactly how frustrated she was with us and went back inside and the owner, Jackie, came out and we explained that yes, it was accidentally given to us, but, thanks to a stroke of luck, we liked it anyway, and would be happy to pay for it. Jackie seemed to understand, and was fine with it. At one point during the visit we hadn't seen our server for about 25 minutes, so I actually had to go inside and walk up to the bar with my empty glass and ask for a refill of my iced tea.
Another time I went in there alone just as they opened the doors for lunch, and the server really acted as though it was an inconvenience having me come in and sit down and order something. Other than the owner, the staff is rather unwelcoming and unfriendly.
So, I give this place 2 1/2 stars out of 5 because out of most restaurants goal of great food and great service, they're getting it half right. Luckily, it's the RIGHT half to keep me coming back.
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