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| - As a server/bartender, I NEVER write Yelp reviews and usually doubt negative reviews most places get and chalk it up to pissy customers. This however, was one of the most unethical things I have ever seen!
During the month of July, Ra is running a 4 for $30 promo with select menu items after 3pm every Wednesday. I receive email notifications from Ra (as a FORMER SERVER FOR RA!) and thought this was a fantastic deal! Hubby and I went for dinner tonight around 8pm and noticed immediately that they did not give us the promo menu along with our reg menus. Thinking it was just a mistake of the host, possibly, I mentioned the promo to the server and she said they were no longer offering the promo. Again. giving them the benefit of the doubt, I say "are you sure? I received an email about it....and its on the website...." she then says "well, it might be other locations, but not this one. are you ready to order?"
Flabbergasted, I pull up the Fashion Show ad showing the promo advertised, and she continues to insist they are not offering it. We order anyway and I go find a manager. He apologizes, hands me two promo menus and says he will send the server back over to get our corrected order.
I can honestly say that in all my years working in restaurants (and eating in them of course), I have NEVER seen a server blatantly LIE and insist on continuing the LIE even in the face of proof! WTF? Trust me, I get it. I understand that you may think you'll get a lesser tip bc the bill is lower blah blah blah, but still. Have some morals! Its one thing to "not mention" the promo, its entirely a different (not to mention unethical) thing to completely deny its existence and refuse to even "make sure"! Gotta wonder how many other people have been fed this line of BS and believed it! Now I dont know if this was solely the action of a rogue server, or if it were something they were directed to do by management, but I am more than sure corporate wouldn't be happy to hear this news!
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