After I left my last review I was contacted the next day by the General Manager in regards to my experience. It is obvious our service on Saturday was not up to their standards and the quick response and handling by the GM is refreshing. We all have those days at work that we aren't 100% and I am quite sure that our server was just having one of those days. We will as they say in bowling terms "rerack" this one and give it another try. I have updated my last review to 4 stars based on managements efforts to be sure that our issues were addressed.