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| - I've attended many events, throughout the years at the American-Croatian Lodge (ACL), and usually had a good experience, despite the semi-rude staff. This week, I attended a rather large fundraiser at the ACL, where one had to buy a ticket to have the privilege to enter the various drawings for the fundraiser.
I was sitting among 4 tables of family and friends, with 3 people who have a gluten allergy, when dinner was served. The Lodge was notified weeks ahead of time, and confirmed they had a special gluten free meal.
Sad to say, dinner came with salad dressed with gluten dressing, and when asked about salad for the gluten free people, a server, looking confused, said she'd be back with something, then disappeared into the abyss, never to be seen again.
The main course came, and the server who delivered it was asked about the gluten-free entrees. Rather abruptly, she stated they were aware of the 3 people who needed gluten-free meals and they would be up in a few minutes. Everyone started eating, but no gluten-free meals arrived.
When a third server came to clear the dinner plates away and deliver strudel to the table, she was also asked about the gluten-free meals. She said they were coming right up and left to see where they were. Ten minutes later she came out with three plates with a grilled chicken breast on them. No salad, vegetables, or potatoes; just the grilled chicken breast. When asked about salad or vegetables, she stated, "This is it. This is the gluten free meal", as she turned and left. Graciously, the 3 attendees ate what they got, and tried to enjoy the evening.
After dinner, 6 of us were sitting there arranging our tickets and talking, while we waited for the cash drawings and baskets. I looked up and noticed one of the servers clearing an unattended table near to us, grab the 5 strips of tickets (100 tickets) that were there and put them on top of her bus cart, in an attempt to steal them! Our table was aghast! I ran after the server and confronted her. She was a slender lady, around 5'6", in her mid-60's to early 70's, with short gray hair and a thick Croatian accent.
When I caught up with her, I asked her why she took those tickets, and at first she acted like she didn't understand me. So I pointed at the tickets and asked her again, why she was taking these tickets for a drawing that hadn't happened yet, which she said, "Someone told me to throw away." I shook my finger and said I'd be taking the tickets, and removed them from the bus cart.
I put them on our table, and went to talk to someone across the hall, when I noticed the "Thieving Server" at my table trying to pick up the tickets again. One of my table mates put their hand on the tickets as I was approaching, and I asked what was going on. My table mates told me she said they were her tickets, that she paid money for them, and that she was taking them back. I looked at the woman and said, "What?", and she responded, "They mine, I pay for them". I called her a liar and told her I watched her take them from a table and reiterated, she had already told me someone told her to throw them out; she turned around and walked away. Talk about a "WoW" moment! When the rightful owners returned, they were astonished a server tried to steal their tickets!
Also, during the basket raffles, when one of the tickets was called, one of the male bar workers ran up with a winning ticket! WTH???!
Does one have to point out how unethical it is for an employee of a venue to participate in fundraising activities that patrons have paid good money for that privilege?
To say, I am disappointed in ACL, is an understatement, at this point. I don't think I could recommend them for another event and will submit my suggestion to the committee, for a different venue for next year's fundraiser.
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