I brought my car in for an inspection because I was experiencing jerky accelerations coming out of a stop. After asking a few different people for assistance and waiting around for half an hour (there were barely any other customers in at that time), a service advisor finally came around to help me. Without even test driving the car, he told me what I was experiencing was perfectly normal. He even came up with a lengthy elaborate explanation as to why it was doing it ("fancy" brakes that lock so the car doesn't roll.." HUH???). I insisted that a technician check it and test drive it but he refused and sent me on my way.
I went home furious and jumped online to do some research. I found out there was a recall on faulty fuel pumps for my model and what I was experiencing was a major symptom of the failure! I took it down to Chapman BMW in Chandler a few days later and the SA quickly told me about the recall (before I even let on that I knew).
I'm very loyal to the BMW brand (I'm on my second) and when it's time to buy my next one, it definitely won't be at this North Scottsdale location. Even though I live in the area, I will gladly drive to Chapman on Camelback and know that I will get the respect and service that I deserve.
PS it's BS that this dealership would charge $10/day for a loaner. Chapman offers it for FREE.