I'm not sure what everybody is complaining about; our service was spectacular. Maybe you only get good service on the patio? Our waiter was friendly, attentive, and helpful.
The food? It was great. Let's see if I can remember what we had:
Pimiento Piquillo con Centollo (crab stuffed pepper): 4/5. Decent, but not as substantial and epic as this dish could have been.
Tortilla de Patatas (potato pie): Too dry, a bit disappointing.
Almondigas con Tomate (meatball): Eh. Pretty typical meatball.
Gambas Al Ajillo (shrimp with garlic and white wine): Delicious. We all agreed that it was the best shrimp any of us have had in awhile.
Caracoles aioli (glazed escargots): I hadn't had escargot before. It was a good experience, although I had to most of them myself. Probably won't order them again for risk of that happening again.
Chorizo: Meh. Not bad, but nothing really to it. Just sausage.
Rabo de Buey (oxtail): Amazing. Best thing I've eaten in awhile, period.
Valenciana Paella: Delicious. This put the meal over the top.
Because we didn't have drinks, the damage was less than $25 a pop. And we were stuffed. I'll definitely be back.