Sadly we booked a mini-staycation and were shocked to see the soonest we could "check-in" was 7:15 p.m.!!!! That seemed beyond insane. They tried to make it right by giving us free dessert in the restaurant. (That was hardly a "make up" for such a house keeping delay). The offer to cover parking was useless too since we parked in the garage next door. Sadly we had to leave at 7 am so a less than 12-hour stay ....... seems a bit crazy and quite frankly not a good "brand" that I can be an ambassador for. The hotel is beautiful and Angeline's was tasty, but it's evident they're not ready for Saturday evening crowds that Charlotte tends to draw.