Update 1/6/2016: We dined here again recently and the comments from the members of our group was that the environment is warm and engaging - it is a great ambiance. Further if one is an aficionado of beers, than this should be on one's favorite list, as the variety is large and the staff is quite knowledgeable and helpful. Everyone's soup and sandwiches were good.
Update 9/21/2016: I received a very gracious call today from the owners wife regarding my recent disappointing visit. She seemed very concerned and requested further details about my dining experience. She assured me that they would be talking to the staff to ensure that problems were handled more professionally. She seemed very sincere and convinced me to dine there again. I appreciate her efforts and will be visiting their establishment again.