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  • So about 2 weeks ago I started shopping here. Really wanted to start buying the healthiest food for my family. The first time, I had a small order of about 20 dollars. After I left I thought that I was not given the sale price of something. But since it was only a dollar difference I just ignored. The 2nd time I went I had another small order. I had stocked up on some oatmeal that was on sale. After I left I realized I did not get the sale price. This time I was a little more frustrated as the only reason I went that day was to stock up on oatmeal at the sale price. I went to customer service a few days later and they paid me the difference. The 3rd was my big shop for the week. I was careful to catch sales and use coupons. I expected my order to be around 70-80 but it rang up as 95. It was Saturday and busy so I just paid and left. That night I calculated my bill my self and realized they overcharged me by $20! I looked closely and the 10 dollars worth of coupons they had actually added to my bill! I wasn't thrilled especially b/c I was on a strict allowance for groceries and this weeks pantry was a little more bare than usual b/c of this. Today I drove to Whole Foods again to have my bill corrected. Even though I was furious I planned to still pick up a few things while I was there as well. I went to c/s and told them what happen. I told her I was overcharged by $20 and that it looked like the coupons were added to my bill instead of removed. She looked and quickly started to process. Except she only handed me half of what I was due. I had to explain to her that that only covers what I was charged and does not cover what you should have taken off. While I know it was not her fault, I was so unbelievably irritated that I had to constantly check my receipts and tell the associates what I was overcharged and how much I was owed. I will usually give a company quite a few tries realizing that it's sometimes a once in a blue moon issues. But I just can't go back. I'm not rich enough to be able to afford being overcharged constantly. If you do show here be sure to check your receipts for coupons not taken off and sales prices not honored. I wouldn't be surprised if this happens quite often but no one is checking their receipts. Thankfully Earthfare is very close by and will be heading by tomorrow.
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