Paid for them to service my machine which wasn't backstitching properly. They never answered the phone. Had to go down there juat to get info on service process. Store is TOTAL CHOAS. No one is able to help adequately. I complained to manager who was apathetic about it. I dropped off my machine later same day. They forgot they had it. I had to comr back a week later for pick up. Paid $100 for service to find out the machine is still backstitching wrong. Go anywhere else but here. No point in calling to complain. No wonder they never answer their phones.