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  • What ever you do; don't rent a truck from Budget! They are horrible! I made a reservation for a 24 foot truck this past weekend. I arrived at the location to pick up my truck for the move and the lady at the counter tells me they don't have the truck. She offers me a 16 foot truck so (2/3) the size I needed. She acts as unconcerned as could be. Then she makes this my fault by saying what did I expect I only made the reservation that morning. Does that really matter. She offers to call her boss, then 15 minutes later tells me he is not back in the office until Monday. She refers me to customer service, where I talk to 1, 2, 3 people then finally get my issue escalated to a supervisor. The supervisor tells me, too bad. He then says he will have the inventory manager call me back. The call back time frame is an hour and fifteen minutes to two hours. At the 2.5 hour mark I call back in and after talking to 1,2,3 people I get told the inventory manager will call me when they get to it. There are a lot of people who are waiting for a call back because there are not trucks. I go ahead and cancel the reservation. About 45 minutes later I get a call from the inventory manager. He says they don't have any trucks that I requested. Again he can get me a 16 foot truck. I express my frustration, he tells me he completely understands because the system is really bad and he spends his day trying to fix something for the unhappy people. SO at the end of the day I rented from Uhaul. They took care of me, they were cheaper, and the staff was much better! My guess is Budget tells you they will get you the truck you need only to downsize you into a truck that is too small. It helps them move their inventory on less frequently used trucks. Never say never, but it will be a cold day in July before I even think about renting from Budget.
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