I usually LOVE Roy's. We used to celebrate every family birthday there and reserve it as our special occasion spot. The last time we went we still thoroughly enjoyed the amazing food but our waitress was awful. She was rude, had no idea about any of the items on the menu when we asked a few basic questions and kept treating us as though she was irritated to have to serve us. Because Roy's is usually known for their great customer service I actually wrote to them to tell them about my experience and provided the waitress's name so they would know she is in serious need of some additional training at the very least. Unfortunately they never wrote back to me or acknowledged the feedback in any way. Will likely give it another chance with hopes that our next server is better!