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  • What a terrible experience. I am absolutely astonished. The manager took our Togo order. I told my husband to order our dish without mushrooms because I knew they had been included in the past. She assured him there were no mushrooms on the dish. Low and behold...mushrooms. So I call and first she tells me there is a new cook who must not know. That tidbit of information did not please me. She moved onto arguing. She said she packed it up herself and knows for a fact there were no mushrooms. When I persisted and offered to send a photo, she agreed that a photo would be necessary. This person literally asked me "why I was getting all rude with her and stuff". Ummm maybe because I just paid $40 for food that's wrong? Or perhaps it's because my menu knowledge of this restaurant is better than the manager's. In any case, she put me on a long hold. I assume she was speaking with the person who cooked the food because when she came back she informed me that she was wrong and there were, in fact, mushrooms in my rice and lo mein. What a joke! I'm no hospitality expert but my humble opinion is that this manager should study her menu and not be allowed to answer the phone until she's taken some courses in guest recovery.
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