Updated since I can't reply to the owner who is still genuinely unapologetic: your menu is the issue. And no, you didn't add vanilla to my coffee, because I'm telling you I drank it and had to add my own flavoring :) but if you did then darn you are stingy with it!
your bagels are so salty that I literally couldn't finish eating it. The dough was pure salt. Also I never mentioned that the egg was like a rubber hockey puck.
It's especially unfortunate that you feel the need to further attack me as a customer, rather than apologize for confusion OR just leave it alone. Top notch job at taking criticism and running a business, sir. And P. S. My boyfriend isn't from New York; I am.
Such a shame that we have to tell our friends how poorly this establishment is run.