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| - NOT WORTH THE RISK!
As others have said, the $2.25 price on the outside of the building is false advertising... not even dress shirts are priced at $2.25 any more, they're $2.50 now (still a good price comparatively). But that's just the beginning. The customer service could. not. get. worse. To be fair, I've been going there for years and have have had an ok experience. I've had a couple items go missing in that time, which happens. After a couple trips back to the store they've been found and everything has always been cleaned pretty well. If not, send it back and they do a spot treatment and take care of it.
However, my most recent experience has made me decide to leave AC for good... it's just not worth the risk any more. I took a large bedding item in to be cleaned November 7, and it was lost. They had me return to the store over and over to look at all kinds of bedding that did not fit the description of my item and finally they admitted that it must have been lost or given to another customer. Now it's been over two months and the issue is still not resolved.
After dozens - I'm not exaggerating - at least two dozen unreturned phone calls, I'm still waiting for a refund on my debit card. I finally tracked down a manager and he was very polite and agreed to pay for me to purchase replacement bedding, and said one of the store associates would get my $30 refund processed (the cost of cleaning) the very next day. It's a good thing I was checking my debit card statements for that refund because it never happened and no one ever followed up with me to let me know there was difficulty processing the refund. I finally decided to call the store daily (sometimes twice or three times a day) until it got a resolution. The store associates are quite nice, but very unprofessional and condescending, calling me "Sweetie" and telling me they would call me back or telling me they would resolve the issue and then never doing so. They'd ask me to come into the store in person, I'd go in, and then they couldn't help and said they'd call me the next day and would not. The whole process has been absolutely exhausting.
For most companies, their customer service policy is "The customer is always right." For AC, it seems their customer service policy is more along the lines of "Ignore them and hope the problem will resolve itself." Not very effective.
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