Been here a few times, first time visiting after lunch hours... BBQ is good, service usually good as well, but at night is a different story. Got to have a better system... anything is better than S L O O W W W. Place is not that crowded and line is at a tortoise pace. Been here in line a real 20 mins., and will wait while food is being prepared.... GOT TO BE MORE CAREFUL! Hope this gets better, have high hopes for this place.